False Advertising from MTN and Samsung

On the 23/12/17 i upgraded my phone to the latest Samsung Note 8 on condition that i receive a MSC Cruise voucher valued at R4000. on this same day the consultant at the MTN store at Blueroute Mall, Tokai, Cape Town by the name of Shailyn assisted me with the purchase as well as the redeeming of my MSC Cruise voucher which she told me that it will be delivered to me within 10 working days. We are now in April 2018 and after several emails whatsapp messages to MTN as well as to the consultant who assisted me there is still no voucher.

I have also spoken to the manager of Samsung by the name of Brent who promised to get back to me and i am still waiting for an answer 3 weeks later.

i spoke to a guy from Samsung last week by the name of Brent who took my details and told me he will get back to me, still no answer from him too.

I have emailed the Samsung rewards team numerous times and still no success.

I am actually tired of this bull**** and false advertising by MTN as well as Samsung i would like my R4000 deposited into my account i no longer want the voucher as it will be Winter soon then i cannot do my cruise and then the voucher would also expire soon meaning i am the loser.

These people do not give a fock about there customers and there service is pathetic.

If i do not get my refund by end of this month i will cancel my contract as well as my debit order with MTN as i am very very fed up of these companies ill treating good customers and loyal customers like me. The Samsung Note 8 is very expensive R799 a month and Insurance R360 a month and for me to get such **** treatment is pure bull****!!!!!

Enough is just enough false advertising from such a big company making millions but cannot honor the customers rights im disgusted.