GvdB
Gerard van den Bergh
1 reviews | Active since Feb 2017
30 Sept 2019, 10:58
FALSE ADVERTISING FROM MTN
I went to MTN in brooklyn mall to open fixed LTE contract. I did my research and saw that my address was listed as covered.
Went to the store on a Sunday to apply. They contacted me on Wednesday and said it was approved, went back there to collect on Saturday where they told me it would not work because my address is not listed so they cant see if i have coverage.
They said they would send a "data technician" out to investigate. All he did was do the exact same thing the store did, and said it would not work.
Pathetic excuse for customer service and business ethics.
Please do not trust their coverage map, its a lie and false advertising(which is a crime).!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Mar 2020, 08:28Good day Gerard B,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint needs to be addressed with our coverage department. Kindly contact our Coverage helpdesk on *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint needs to be addressed with our coverage department. Kindly contact our Coverage helpdesk on *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply26 Mar 2020, 08:28
Official
Good day Gerard B,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint needs to be addressed with our coverage department. Kindly contact our Coverage helpdesk on *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint needs to be addressed with our coverage department. Kindly contact our Coverage helpdesk on *** for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,