False Advertising - Failure to deliver

I upgraded my contract in December 2017 at the MTN store in Simmonds Street, it was for an S8 with an MSC voucher and a 32” Samsung TV. The next day I came into the store to claim these which was done by my consultant together with a Samsung rep. I have tried to gauge feedback by visiting the store together with liaising with the team via email. When I visited the store I was always reassured that the process can take a little longer I should be patient. After many months of following up I was then advised by the delivery company I was then in August that there was no claim or that I claimed after it was after the recommended period which is not true. This can be confirmed by the MTN consultant Xolani Mthabela I have call your call center and have been dealing with Aadila Hoosen who I am still awaiting feedback from. I have even logged this with SAMSUNG where I was then referred to the store. I took out the deal because it was great offer although at that time it was a bit steeper than my original budget I took it because of the addition items I was to receive, however since I’ve not received the TV, I have had to call and email everywhere I could think of to get what I believe is owed to me. How can I waste so much of my time doing this if I really did not believe I have played my part? Could someone please sort out Ive been a loyal customer to MTN for over 12 years, and I’ve never experienced such atrocious customer service. Come on MTN get your act together and give me what we’ve agreed to.