TM
Tiffany M
1 reviews | Active since Jul 2017
01 Jul 2017, 11:50
False advertising - Datashare
<p>Datashare is a service provided by Mtn that allows an a mtn customer to use their sim and share data with other mtn users. However, after spending 2hours trying to register my number with datashare (because I was unable to get ahold of anyone at customer care) and finally getting through to a consultant the next day only to be told that i as a contract holder cannot share data with someone that has a prepaid mtn sim. I finally thought mtn had come up with a great new concept but it's clear that it's only just a great disappointment. </p>
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MTN South Africa's replyOfficial
02 Jul 2017, 20:01Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we evaluated your number and picked up that the data share service is active please dial *141*5# choose option 3 manage bundles choose option 3 data share and Add the cell number you want to share Data with.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,
MTN South Africa's reply02 Jul 2017, 20:01
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we evaluated your number and picked up that the data share service is active please dial *141*5# choose option 3 manage bundles choose option 3 data share and Add the cell number you want to share Data with.
warm regards
mike
Complaints Management Team
Reference Number: ***2
Best regards,