1 reviews | Active since Jul 2011
False advertising comes with NO customer care!!
MTN Prepaid advertises that if you recharge with R30 or more, you get free data which should be valid for 7 days. I have been an MTN prepaid customer since May 2015 and only benefited from the promotion about 3 times. I recharge with about R400 a month at different time intervals and I have tried all the different amount options to see if I can also benefit from this promotion, but no joy!<br> <br> MTN does not have any customer service at this stage and MOST definitely does not care about their prepaid customers!<br> <br> After my previous hellopeter complaint in 2015, MTN rep**** with a \we will have someone contact you"... It has been a couple of weeks now - still nothing.<br> <br> Absolutely pathectic!"""
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
