MS
Miranda S

1 reviews | Active since Aug 2017

24 Aug 2017, 10:16

False Advertising and Shocking service from 808 call centre

30G DATA FOR FREE FOR THREE MONTHS We tried to upgrade both our phones on the 10.06.2017 of which on that day only one phone was upgraded, 10G of data was loaded on the phone that was upgraded that day, after upgrading your systems where down and I couldn't use my phone for about 24 hours, then on the 14.06.2017 -4 DAYS LATER you took away what was left on the OG of data +-9.85G of data and then loaded another OG of data then on the 14.07.2017 you loaded another 10G of data, my husband has called you try find out how this works out to three months. 10.06.2017 to 14.06.2017 - is 4 days 14.06.2017 to 14.07.2017 -is 1month 14.07.2017 to 14.08.2017 -is 1month Please explain how I got to use my 30G over three months if the above is only = 2months 4 days. The other phone was only upgraded on the 14.06.2017 as that is when you had stock 14.06.2017 to 14.07.2017 - OG were loaded 1month 14.07.2017 to 14.08.2017 - OG were loaded 1month Next OG ?????????? Three reference numbers and about 10calls later after being passed from pillar to post still NO RESOLUTION TO OUR QUERY.SO SORRY WE EVER CHOICE TO STAY WITH MTN. YOU DO NOT KNOW HOW TO COUNT THREE MONTHS AND YOU ALSO FALSEADVERTISE. 30G FOR 3 MONTHS. HERE ARE THE REFENCE NUMBER: 1- ********** 2275 1- ********** 0500 1- ********** 8574 MAYBE SOME ONE CAN RESOLVE THIS OR WILL WE JUST BE PASSED FROM PILLAR TO POST AND BE TOLD TO JUST FORGET ABOUT IT, AS IT IS JUST FREE DATA!!! WHICH IS WHAT MY HUSBAND WAS TOLD ON THE PHONE. I even posted the above on facebook and did not get a response. I will not stop here i will continue to post this ever where i can until this get resolved. I will also spread the word on how bad you services are!!!

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Replies (1)
MS
Miranda S's update01 Sept 2017, 12:49
Reviewer Update
You promised to send the proof to show that both phones got the 30G over the three months and still NO proof, i don't know what happened to MTN you use to be the best provide but it seems you dropped some where and become the worst.