WP
Willem P

1 reviews | Active since Dec 2011

07 Jan 2016, 14:21

False advertising and misrepresentation

I needed to replace my i-phone during December and as I was on prepaid with MTN I went into the 3 Simmond Street branch in Johannesburg CBD to see what they have to offer. They showed me page 5 of the MTN Y'ello deals- offered the latest i-phone for R799 per month on a 24 months contract which includes airtime, SMS's and Data. Wanted this.There was also a cash deal value of R18,299 for this and I would rather pay the full cash amount for the package to save R900 as the airtime as offered in the deal is sufficient. Consultant said nothing about cash value of the deal. <br> Airtime and data was not loaded. Consultant then said she would rectify. The next day was then told that the airtime, data and free SMS's are not included - need to buy a contract for R279 per month for said package. Not happy with this and she should revert this to her senior Manager. Next day eventually spoke to the Manager on the phone. He said only option is to get the additional contract and gave the name of his Director (Herbert Monadira) to escalate the problem. Consultant refused to give contact details.<br> This is false advertising. Wanted cash payment for package and not phone only. No assistance from MTN.

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Jan 2016, 11:47
Official
Hello wilput,

Thank you for post.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.

Kindly be advised that the deal for R799 for an iPhone 6s Plus is available on a contract subscription over a period of 24 months, on this option you receive Minutes, Data and SMS'S for the duration of the contract term . Please be advised that cash deals do not include Minutes, Data and SMS's therefore, the deal for R18,299 is for a cash once off payment for the handset only.

Apologies for any inconvenience caused. We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards
Zukiswa
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