FALSE ADVERTISING AND LACK OF CUSTOMER CARE

<p>MTN ran a special in the month of April which entailed receiving Zando voucher to the value of R250.00 for every contract entered into within that month. </p> <p> </p> <p>It is now June and I am yet to receive this voucher.</p> <p> </p> <p>I have called MTN Chilli Lane NUMEROUS times, spending my time and money, and they have not resolved this. All communication was made by me. The employees at MTN Chilli Lane have said that there's nothing that they can do to assist me in resolving this. They have gone as far as providing me with Zando's number and telling me to call and sort it out myself. I am apalled at this level of customer service from MTN!!!!!!I've been advised that the issue lies elsewhere in the MTN chain and that the employees of MTN Chilli Lane are merely acting on instruction in this instance.</p> <p> </p> <p>This amounts to false advertsing and misrepresention - this is not accepatble and *******!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>This issue is no longer just about the voucher, but about the fact that MTN regards this treatment of customers acceptable and that they have chosen not to abide by the full terms of the agreement.</p> <p> </p> <p>I have taken to this forum in hope that this will reach fianlity and to expose the disrespectful, dishonest manner in which MTN treats its customers.</p> <p> </p> <p> </p>