False Advertising and extremely poor and unprofessional service from MTN

SERIOUS complaint. FALSE ADVERTISING.

Reference number is: ********** 32 (04 September 2017)

MV ********** [# ********** 8]

I ordered a Huawei P10 Plus online in the first week of September 2017 from MTN online. Mabel Moloi assisted me. As part of this promotion, MTN offered a FREE MEDIAPAD T2.

I NEVER received the Mediapad. I have send more than 6 mails to MTN customer care, of which I have proof, but STILL my e-mails are disregarded. This is a GROSS VIOLATION of my consumer rights.

I will now proceed to lodge a formal complaint with the National Consumer Council.

This absolutely unprofessional and poor service is not what one would expect from a supposed leader in the telecommunication industry in Africa.

Shame on MTN! :-(