False advertising and empty promises

I app**** for a MTN cell phone contract on Monday 3 July 2017, the deal that I app**** for, consisted of the LG G6 + 64 GB sd Card + the LG K4. After my phone arrived I saw that I didn't receive the LG K4, and the courier advised me to go to the store and query about it, as this was the only package he got to deliver, so I went to the store (to the same lady where I app**** for my contract), she advised me to go to a MTN direct store, and that they will give me the phone. As I live in a small town and we do not have a MTN Direct close, the closest MTN Direct store is 150km away, so that weekend we drove to the Rustenburg Mall, I went into the first store and the lady said that I need to go to MTN Direct and she explain to me where MTN Direct is, I went there and the guy behind the counter (who was no very friendly) sent me back to the store where I app**** for my contract, and he said that the whole package should be sent back from the store and that the contract will be cancelled and it will take up to a month to be sorted and then the same deal will also not even be available. At this point I was already unhappy about the service (and I was a new client). I went back to the lady where I app**** and she have send the email regarding my query, she also said that the phone will be on backorder and it will take up to a week. After a week - still no phone, so she said that there is no stock, so then I decided to send an email to MTN Customer service, attached with a letter explaining the whole situation and necessary documentation and up till now, no one have contacted me. (the letter was dated 2017/07/10). I still have the letter and email.

If you look at the time frame...from July 2017 that I app**** for the contract and I have sent an email with a letter and I went to the MTN Store in our town, the lady always says ''I have sent an email to them'' ''there's no stock'' EVERY TIME it is another story, I probably went to the MTN Store 12 times and every time its something else. I went to the store about 2 weeks ago ONCE AGAIN and I also said to the lady that no one asked or contacted me asking me to take out an insurance, so the lady said to me that its over 3 months I cant apply for a insurance cover on the phone from MTN Now anymore.

I think MTN is doing false advertising to attract customers, but I want to cancel my contract, and according to the government gazette I am liable to do so, I will no longer be good enough to pay for something I didn't receive. The poor service I have received thus far, is just beyond unacceptable - If I can call it service, because there was no service at all - I will rather go back to my previous service provider.