CP
Christiaan P
1 reviews | Active since Jun 2010
30 Dec 2017, 21:46
False Advertising and Breach of Contract
I upgraded my contract to MTN Sky Supreme on16/12/2017.
With the contract I supposedly get 3 months free Showmax subscription.
The MTN staff at the store had no idea how this works and told me to download the app.
This did not work and I contacted Showmax. They told me that MTN must give me a promo code.
I contacted 808 and, no surprise, they also had no idea how this works and told me that they will escalate it and received a reference number.
Up until today I have had no response from MTN.
This illustrates MTN's incompetence.
In addition, this constitutes false advertising and ultimately breach of contract.
Helpful (0)
Replies (2)0
Replies (2)CP
Christiaan P's updateReviewer Update
08 Jan 2018, 16:5902 January 2018 MTN responded: "We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.". It is 08 January 2018 and it has still not been resolved.
CP
Christiaan P's update08 Jan 2018, 16:59
Reviewer Update
02 January 2018 MTN responded: "We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.". It is 08 January 2018 and it has still not been resolved.
CP
Christiaan P's updateReviewer Update
11 Jan 2018, 15:28I have to date not been contacted. MTN is *********** and a pathetic service provider. Legal action seems to be the only route now.
CP
Christiaan P's update11 Jan 2018, 15:28
Reviewer Update
I have to date not been contacted. MTN is *********** and a pathetic service provider. Legal action seems to be the only route now.