1 reviews | Active since Feb 2015
FALSE ADVERTISING , AND BAD CUSTOMER SERVICES !!!!!
I viewed a deal online for a new contract for the two for one deal. I app**** for the contract on the on the 12/04/2018 till current still waiting for a feedback. I when to two stores and queried bout the deal , at one store i was laughed at the behavior was not acceptable. No where in the brochure does it state the second phone is another. The contract was for the Huawei Mate 10 pro at R649/month I have on numerous occasions tried to get hold of some one to assist be till current i have failed. Customer services sucks with MTN. So much for their Bozza Campaign.
Thank you for your post.
We apologize for the inconvenience that you have experienced with our services. We completely understand the frustration it has caused.
Kindly note that we will look into whether the deal for 1+1 deal will still be available as we do offer better deals and this will be coming in the following months with the newest ranges of devices and accessories .
Once feedback is received will advise on the outcomes is as we are heading for the new month with new deals next week to then see if these are on for the month.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Thank you for your post.
We apologize for the inconvenience that you have experienced with our services. We completely understand the frustration it has caused.
Kindly note that we will look into whether the deal for 1+1 deal will still be available as we do offer better deals and this will be coming in the following months with the newest ranges of devices and accessories .
Once feedback is received will advise on the outcomes is as we are heading for the new month with new deals next week to then see if these are on for the month.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team