False Advertising and bad customer Service

On 23 Nov 2023 I saw an online advert for home interest on a month to month from MTN, they had different plans available, and I logged a request to apply for the R499pm option. This plan is advertised MyMTN Home - Home internet premium 35mbps uncapped - Plan Includes free to use router, month to month no contract cancel anytime, 500 GB Fair usage Policy applies thereafter speed is reduced to 10mbps - R499pm Device free.

On 24 Nov 2023 I received a call from MTN to assist with my application for this product, I spoke to a man names Bongamosa and he advised that in order for the application to be done I will be required to make an upfront payment, he advised that the payment would consist of a pro-rata amount for the remaining 7 days in Nov which included the 24th(even though I didnt have the product yet) and an upfront premium of R499 for Dec 2023 which came to a total of R615.43, pro-rata for 24-30 Nov 2023 calculated at R499/30d =R16.63 x 7d is R116.43 plus R499. I received a link to process an EFT payment while on the call and my application was done. I only received the router on 28 Nov 2023 which activated the product as I was advised too. I selected the 4th as my monthly DO date and specifically asked Bonga if my first DO will be on 04 Jan 2023 as I have now already paid for Dec 2023. I also asked on when I would receive my invoice and statement as I already have a contract with MTN that bills on the 12th of every month and he explained, no since this is a month to month it will be a separate billing account at the beginning of the month.

On 4 Dec 2023 I received and invoice and statement - attached - invoice dated 01.12.2023 and stated for Contract date: 28.11.2023-31.12.2023 however on the invoice was a duplicate pro-rata charge of R49.90 for 28.11.2023 - 30.11.2023 of which I already paid for with the R615.43, a premium charge of R499 for 01.01.2024-31.01.2024 as well as the upfront charge of R615.43 with an invoice total amount of R1 164.33, that same night my bank account was debited with an amount of R548.90, due to the fact that I don't agree with this billing I reversed the payment and logged a query the following day.

My services have since been suspended yet I have paid R615.43 which included premium for Dec 2023 so how can my services be suspended. To date following up on the escalation with ref ***, I have been told so many stories, one lady by the name of Ruth told me there's an activation fee of R215 which I was not told about on the sales call but still where on the invoice is an activation amount of R215, another lady by the name of Maphefo told me that the R499 with Jan 2024 dates was my Dec 2023 premium, another lady by the name of Buthle advised that she was told its payment for the Router and that they made an error on the invoice with the wording, yet the product is advertised with a free device a free to use router.

So can someone please tell me how is the duplicate pro-rata correct when I've already paid 7days pro-rata from 24.11.2023-28.11.2023 even though I didn't have the product for 4 of those days as I only received it on 28.11.2023, and how am I already being billed for Jan 2024 on 01.12.2023 when I have not even used the router for 4 days on Dec 2023. how can I be paying two months in advance, it doesn't make sense with all the stories I've received.