1 reviews | Active since Nov 2017
False advertising and bad customer service
Good day,
I bought a phone on contract from MTN store around JHB CBD, I was assisted by Herbert Maserumule. I was suppose to get 10 gigs of data after activation of my Simcard but didnt get it...
I called customer services for them to assist me but a supervisor by the name of Nirvana Ramsuraj gave me the bad service ever that you can get from a supervisor. I tried to explain the situation but she was useless and mouth speaking, I don't think she deserves to have that position...
MTN took my airtime from my phone, I bought 1 gig that day... Den I loaded airtime... They took my airtime. So guys beware of such thing that mtn does to their customers...
My number is ********** 233...even mtn complaints is useless... MTN IS JUST USELESS... I think I should go to cellc, so that they can buy me out of this bad service and *********** mtn...
MTN should also invest in training their staff... Product knowledge is important when dealing for front line Consultants. Please contact me, cos next step is NCR... Maybe they will help me better or Ombudsman... MTN thinks everyone is stupid. Be ware of the yellow network
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have logged a request for 10GB promotional data to be activated on your number it should take within 2 to h4hrs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have logged a request for 10GB promotional data to be activated on your number it should take within 2 to h4hrs.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team