NA
Natasha A
1 reviews | Active since Oct 2012
27 Nov 2016, 09:37
FALSE ADVERTISING!! AGAIN!
<p>I recently upgraded my contract to a 'MyMTNChoice+ s' - which includes 2GB, 100 minutes and 100 SMS' as part of the contract. However only 1GB of data was loaded onto my phone?! WHY?!</p> <p>SHORT CHANGING CUSTOMERS as usual! </p> <p> </p> <p>Additionally, I had upgraded to this contract on the BlackFriday special (Samsung J7 prime) so as to receive 50gb of data free X24 months and the 10000 MTN to MTN minutes. 50GB has not been loaded onto my balance! WHERE IS THIS AND WHY HASN'T THIS BEEN LOADED ON MY PHONE?!</p> <p>FALSE ADVERTISING!!</p> <p> </p> <p>I would like MTN to rectify this situation and have someone contact me. </p> <p> </p> <p>Phone number upgraded - ********** 136</p>
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MTN South Africa's replyOfficial
28 Nov 2016, 15:45Good afternoon Natasha
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the Management team of the Cresta Store for urgent attention and to contact you directly with feedback and a way forward.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply28 Nov 2016, 15:45
Official
Good afternoon Natasha
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The query has been escalated to the Management team of the Cresta Store for urgent attention and to contact you directly with feedback and a way forward.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,