AL
Anton L
1 reviews | Active since Feb 2017
15 Feb 2017, 15:53
False advertising
<p>Okay, so I went to mtn at riverwalk to upgrade my father in laws mtn Account. Went through the booklet for February 2017 and saw this great deal on a Sapphire tablet at R89 with a 2gb cap a month. So we upgraded to that package. As we got home we realize that the specs on the tablet was different to what it was advertised. According to the advert the tablet has a quad-core 1.2ghz processor with a 5mp rear camera but the specs on the tablet itself says it has a 2mp rear camera with a dualcore processor. So we went back to mtn to get the correct tablet when they told us that that was the correct one. I said to them that we wanted what was advertised only to be told to TAKE IT OR CANCEL THE UPGRADE! This is completely unfair to your customers mtn. I want this problem resolved immediately or I will be forced to take this matter further. I spoke to so many people at your call centre and a few of them reffered me to Andy Anderson which I tried to phone 3 times and he doesnt answer his phone. CONCLUSION PLEASE</p>
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
21 Feb 2017, 14:22Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that for the store to issue out a new device they need to invoice it out of their stock and the only way to invoice out a phone is by capturing a new contract. This is the reason the upgrade must be cancelled for you to be issued with a different phone.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply21 Feb 2017, 14:22
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that for the store to issue out a new device they need to invoice it out of their stock and the only way to invoice out a phone is by capturing a new contract. This is the reason the upgrade must be cancelled for you to be issued with a different phone.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
AL
Anton L's updateReviewer Update
21 Feb 2017, 22:17Can someone please contact me on my cellphone nr on ********** 469 because your reply does not help me at all. The issue is that there is no other device with the correct specs for that price as it was advertised in your booklet
AL
Anton L's update21 Feb 2017, 22:17
Reviewer Update
Can someone please contact me on my cellphone nr on ********** 469 because your reply does not help me at all. The issue is that there is no other device with the correct specs for that price as it was advertised in your booklet