FALSE ADVERTISING

<p>UPGRADED TO THE HUAWEI MATE 7 IN JULY 2016 AND UPON UPGRADING WAS ADVISED THAT THE OFFER CAME WITH A SCREEN AND WATER DAMAGE REPAIR AND THERE WAS ALSO SOMEONE WHO WORKED AT HUAWEI AT THE MTN STORE THAT SPECIFIC DAY. 3 MONTHS DOWN THE LINE I EXPERIENCE A PROBLEM WITH MY SCREEN, IT IS DARK AND THE SIM CARD DOESNT READ. TOOK IT IN AT THE MTN QUEENSWOOD STORE FOR THEM TO SEND IT TO A TECHNICIAN TO HAVE IT FIXED AS IT CAME WITH THE OFFER UPON PURCHASE. AFTER A WEEK I RECEIVE A CALL ADVISING ME THAT THE JOB HAS BEEN REJECTED, REASON GIVEN BY THE TECHNICIAN ON THE REPORT IS THAT THE PHONE HAS SCRATCHES ON THE CORNER, I MEAN WHAT THE HELL... YES THE PHONE HAS DROPPED IN THE PAST BUT HAS BEEN WORKING PERFECTLY FINE AND HE (ANDREW) DID NOT EVEN INSPECT THE PHONE TO SEE WHAT THE PROBLEM WAS BUT FOCUSED ON THE EXTERIOR OF THE PHONE. I NOW HAVE TO PAY FOR A PHONE THAT IS NOT WORKING AND ALSO PAY FOR THE REPAIRS MYSELF WHILE ITS A CONTRACT AND WAS TOLD THAT I HAD SCREEN AND WATER DAMAGE REPAIR. MTN ADVISED THAT HUAWEI TOLD THEM THAT NOT ALL HUAWEI MODELS ARE COVERED, WHOSE FAULT IS IT THAT THEY DID NOT ADVISE THAT IN THE FIRST PLACE WHEN I UPGRADED? I DEMAND A REPAIR ON MY PHONE AS PROMISED WHEN I UPGRADED, I WILL NOT LEAVE THIS LYING AS IT IS ALSO AN EXAMPLE OF FAULT ADVERTISING OF YOUR PRODUCTS.</p>