False advertising

<p>Our contacts were due for upgrade end August. We where informed by the President MTN branch in Krugersdorp that the new catelogue is coming out on the 1 September. We then when to the branch on the 2 September and wanted to upgrade to the Samsung S7 edge and noticed special in catelogue where one receive a free Samsung tablet. We were inforrmed by the sales person that he does not understand how they can advertise this as the Samsung tablet have been out of stock since the previous month. As I had problems with my existing phone I had to obtain a new phone but was informed that if I take this phone I cannot get the Samsung tablet and that he can also not say when this would come in stock. I took the phone without the tablet even though it was part of the special and my husband refused to take and decided to wait. Now for me this is false advertising how can MTN advertise a special yet the items on special has not been in stock since the previous month and that as a customer I have the right and want to go to the NCR. However, decided to first approach MTN and forwarded 4 emails to their complaints email without any response then decided to contacted one of their Marketing Manager Bridget ( ********** 964) as this is false advertisment who endeavoured to get someone to contact us. Someone did contact us by the name of Danell Govender on ********** who addvised that they do have stock and that they will assist my husband however, she needs to establish as I have taken my phone if they can issue me with a tablet as I need to cancel my upgrade I just signed? I then again contacct Bridget as our complaints had not yet been addressed in totally. Hubby received new phone and tablet special however, phone was handed back the very next day as it did not switch on. He is now waiting for someone to get back to him without any success and I am still waiting for tablet that was part of the special to be issued to me. A gentleman contact me on Friday saying that MTN will issue me with a tablet but that he needs to first engage with the store and advise me what what the next steps would be as I need to cancel this upgrade. Today is Monday I am still waiting for someone to come back to me around tablet and my husband is sitting without a phone yet contract was upgrade. </p>