False advertising
<p>I bought a 5GB data sim contract product code: ********** CT005. On the July 2016 brochure it clearly states 5gb day and 10gb night data but I only get 5gb night. Now the guy said at the store that he will cancel the contract if I’m unhappy however this will not solve the issue of false advertising and poor service. How many customers will be caught with the same “*****” antics who are too afraid to complain?</p>
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MTN South Africa's replyOfficial
18 Jul 2016, 13:51Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the was an error on the back end of the system which caused the bundles not to be provisioned in full. The matter has be resolved and remaining 5GB bundle has now been loaded ref ********** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply18 Jul 2016, 13:51
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the was an error on the back end of the system which caused the bundles not to be provisioned in full. The matter has be resolved and remaining 5GB bundle has now been loaded ref ********** .
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ: **********
Best regards,