False advertising
<p>I purchased a 24H data bundle with loyalty points and after my purchase I received a sms saying you've reached your fair usage limit of 150mb and you speed wil now be reduced......</p> <p> </p> <p>NO where does it say 24H threshold capped data!?</p> <p> </p> <p>It clearly states that it's a 24H data bundle.</p> <p> </p> <p>I feel this was a waste of my money and demand a refund, as I can't do anything with a 1kb download and a 19kb upload.</p> <p> </p> <p>This is false advertising at its best.</p> <p> </p> <p>I have been ****med</p>
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MTN South Africa's replyOfficial
01 Jun 2016, 09:01Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The complaint has been sent to the Marketing department, note in the future before you purchase data please read the terms and conditions regarding the specific service.
The MTN account will be credited with R40.00. This is a once off credit
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply01 Jun 2016, 09:01
Official
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The complaint has been sent to the Marketing department, note in the future before you purchase data please read the terms and conditions regarding the specific service.
The MTN account will be credited with R40.00. This is a once off credit
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,