False Advertising
Dear MTN I sent a complaint via you complaint procedure and yet I haven't received feedback! I have sent you a message via facebook and yet no response. I have phoned you on numerous occassion and yet my issue is still not resolved. Previously I used to get maximum bars (signal) at my house now I am having troubles even getting one bar. This has been happening for the past 3 months which is completely unacceptable. Next I am sick and tired of receiving adverts via my phone. Why do you sell our numbers to other databases. It is completely unaceotable and a violation of my privacy. Imagine I buy a sim card today and buy tomorrow I am being harassed by advertising agencies and being bombarded by text messages. What you are doing is wrong completely and utterly wrong. Even ethnically it is wrong!!!!!!!!!!!!!!
Good day Tate Nghililewanga Hashali Hamukuaya,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly can we request that you complete the template right below at the response and send it to *** for a request to be logged on your behalf with our Coverage Helpdesk. You will then be supp**** with a reference number confirming the request has been logged.
The issue pertaining to the adverts you are receiving can be resolved by you simply dialling our marketing database unsubscribe USSD code. Please dial *130*603# and you will receive a notification confirm that you've been removed/unsubscribed from the data base.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Regards
Tim
MTN Complaints Management Team
Best regards,
Good day Tate Nghililewanga Hashali Hamukuaya,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly can we request that you complete the template right below at the response and send it to *** for a request to be logged on your behalf with our Coverage Helpdesk. You will then be supp**** with a reference number confirming the request has been logged.
The issue pertaining to the adverts you are receiving can be resolved by you simply dialling our marketing database unsubscribe USSD code. Please dial *130*603# and you will receive a notification confirm that you've been removed/unsubscribed from the data base.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
Description of package,(i.e. MTN Anytime 100 etc.)?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
If the problem is experienced in a car, were you using a bluetooth car kit?
Regards
Tim
MTN Complaints Management Team
Best regards,