DM
Dino M
1 reviews | Active since Oct 2010
01 May 2016, 12:09
False Advertising
In April 2016 i wanted to take out a new contract for the Samsung Galaxy S4 mini for R109 a month as advertised on the April edition of Yello Trader. I called MTN Direct sales and advised there is no stock and I must try the stores. I have tried almost every store in Durban (those who eventually answered that cellphone number on the internet search) and none have stock. Today (1 May 2016) what a schock to see the May edition of Yello Trader has the same phone advertised. Why advertise a phone when there is no stock?
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MTN South Africa's replyOfficial
03 May 2016, 17:14Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
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Best regards,
MTN South Africa's reply03 May 2016, 17:14
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Log a new Complaint
REQ:***
Best regards,