lV
lee V
1 reviews | Active since Nov 2014
12 Apr 2016, 15:22
False advertising
I upgraded via Mtn direct to the Samsung s7 which should include a free sd card but when I received my phone yesterday...no sd card. I phoned customer care and the lady just said they are out of stock. This is unacceptable.
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Replies (1)
MTN South Africa's replyOfficial
13 Apr 2016, 22:23Hello leevans,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have escalated the matter to the consultant who captured the upgrade application.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have escalated the matter to the consultant who captured the upgrade application.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply13 Apr 2016, 22:23
Official
Hello leevans,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have escalated the matter to the consultant who captured the upgrade application.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have escalated the matter to the consultant who captured the upgrade application.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,