BT
Buhle T
1 reviews | Active since Sept 2014
23 Mar 2016, 13:34
False advertising
The March 2016 MTN catalogue has the Nokia 503 listed retailing at R499 on cash. However at the Dundee MTN outlet it is retailing for R1560?<br> The consultant who was attending to me, Nhlakanipho was great, outstanding in his service , he even called the accounts manager in my presence to get clarity as I questioned the discrepancy in what is advertised and the actual cost.<br> Apparently the franchise owners have the right to charge the prices as they see fit. Solution do not display the generic brochures in your outlets, make your own to prevent frustrating your customers.
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MTN South Africa's replyOfficial
24 Mar 2016, 23:25Hello Reshokie,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have escalated the matter to the relevant management team to investigate and provide feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have escalated the matter to the relevant management team to investigate and provide feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply24 Mar 2016, 23:25
Official
Hello Reshokie,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have escalated the matter to the relevant management team to investigate and provide feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have escalated the matter to the relevant management team to investigate and provide feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,