RT
Rebecca T
1 reviews | Active since Jan 2014
29 Feb 2016, 16:00
False advertising
It's been 3 weeks and I still have not received my promotional 30Gb of data. I have logged two queries during this time and phoned the call center which referred me back to the branch. The branch has also logged two queries on my behalf and still haven't got any feedback from BRC .<br> <br> At the branch we can see that the instruction to load the data was made but it never appeared on my account the consultant Tshepo who was assisting me at the Clearwater branch gave me the reference number REQ*** as proof that he has logged the request.<br> <br> I am also considering to take MTN to the consumer protection for false advertising if this matter is not resolved .<br>
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MTN South Africa's replyOfficial
01 Mar 2016, 10:10Hello Reebs & Bones,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the initial request logged was logged to a group that does not deal with the promotional 30GB data bundles and we've needed to relog the request. We can assure you that the data bundle will be activated today.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the initial request logged was logged to a group that does not deal with the promotional 30GB data bundles and we've needed to relog the request. We can assure you that the data bundle will be activated today.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply01 Mar 2016, 10:10
Official
Hello Reebs & Bones,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the initial request logged was logged to a group that does not deal with the promotional 30GB data bundles and we've needed to relog the request. We can assure you that the data bundle will be activated today.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that the initial request logged was logged to a group that does not deal with the promotional 30GB data bundles and we've needed to relog the request. We can assure you that the data bundle will be activated today.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,