False advertising
I have a new Mtn contract which I received your free 30GB data bundle on 1 Nov 2015. First I was told the 30GB will run over 3 months. Then after the 1st month it was expired. So I lost 27GB. Now the second month I have 712mb remaining which is now expiring in 48 hours. *** is going on here???? As far as I know your minutes and data is supposed to run over 3 months then only expire. We are paying for this contract. Why must my data keep expiring on a monthly basis??? This is not what I was told when we took the contract and I classify this as false advertising and want this rectified immediately!!!!
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MTN South Africa's replyOfficial
23 Dec 2015, 12:51Hello Chaniev,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the 30GB FREE LTE Data Bundle Once Off is valid for 30 days. It does not carry over.
T's and C's:
FREE 30GB LTE Data Bundle Promo T's and C's:
https://www.mtn.co.za/pages/website_legal.aspx?termsid=585
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the 30GB FREE LTE Data Bundle Once Off is valid for 30 days. It does not carry over.
T's and C's:
FREE 30GB LTE Data Bundle Promo T's and C's:
https://www.mtn.co.za/pages/website_legal.aspx?termsid=585
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply23 Dec 2015, 12:51
Official
Hello Chaniev,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the 30GB FREE LTE Data Bundle Once Off is valid for 30 days. It does not carry over.
T's and C's:
FREE 30GB LTE Data Bundle Promo T's and C's:
https://www.mtn.co.za/pages/website_legal.aspx?termsid=585
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly be advised that the 30GB FREE LTE Data Bundle Once Off is valid for 30 days. It does not carry over.
T's and C's:
FREE 30GB LTE Data Bundle Promo T's and C's:
https://www.mtn.co.za/pages/website_legal.aspx?termsid=585
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Nompumelelo
REQ:***
Best regards,