VC
Val C
1 reviews | Active since Nov 2015
30 Nov 2015, 09:09
False Advertising
MTN is once again conning people with False Advertising,<br> <br> I received three smses that read \Y'ello. Get 30GB Data (10x3 Months) if U upgrade or sign up for a new contract with any LTE Device. Offer valid till end October!Ts&Cs. OptOut SMS STOP to 30246"\""<br> <br> I even have the October brochure which states this.<br> But after you upgrade you get 1 voucher for 30 which is valid for only 1 month.<br> I have tried to contact \""customer service\""- even have a ref number ***2! <br> But its MTN so no response what so ever!<br> <br> Such poor service!<br> Val"""
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MTN South Africa's replyOfficial
01 Dec 2015, 09:36Hello Val Corlett,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that when the promotion started, customers qualified for a 10GB bundle for 3 months but the promotion was later revised to a 30GB bundle valid for 1 month. The system shows that you were sent an sms with the revised promo details on 2015-10-15.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that when the promotion started, customers qualified for a 10GB bundle for 3 months but the promotion was later revised to a 30GB bundle valid for 1 month. The system shows that you were sent an sms with the revised promo details on 2015-10-15.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply01 Dec 2015, 09:36
Official
Hello Val Corlett,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that when the promotion started, customers qualified for a 10GB bundle for 3 months but the promotion was later revised to a 30GB bundle valid for 1 month. The system shows that you were sent an sms with the revised promo details on 2015-10-15.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that when the promotion started, customers qualified for a 10GB bundle for 3 months but the promotion was later revised to a 30GB bundle valid for 1 month. The system shows that you were sent an sms with the revised promo details on 2015-10-15.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,