vH
veronica H

1 reviews | Active since Nov 2009

05 Nov 2015, 13:05

FALSE ADVERTISING

Hi<br> <br> i bought a MTN STEPPA 2 in April for R1000 at Foschini. It was also advertise in the Yello Deals of March 2015. It was prepaid phone but at the bottom in red stand 200mb x 12 months is part of the deal. The saleslady explain to us that we must use the MTN number and not do a sim swap to receive the data every month. I never received the data only the first month that was in April when I bought the phone. I was all over customer service, foschini. 3 different store all of sudden nobody knows about that deal. I would like to know why you dont give the data that was advertise with the phone because thats the reason why I choose that phone. I want my data all of of it.<br> Veronica

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 Nov 2015, 20:36
Official
Hello verman47,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance. We will update you as soon as there is feedback.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng Rakoena
REQ:***

Best regards,