WN
Waynne N
1 reviews | Active since Dec 2012
09 Jul 2019, 14:40
False advertising
So i fell for your huawei promotion. Upgrade to the p30 pro and get the watch for free . So silly me i upgraded, there was stock available i made sure of that before upgrading. I was told a few weeks till the watch will be delivered and now 3 months later and i am still waiting. Were there watches available or was this false. No one helps not even the store where i upgraded, they just made it my problem to get hold of huawei to find out what is happening. Talk about useless people and no assistance what so ever. Extremely disappointed
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Replies (3)
MTN South Africa's replyOfficial
10 Jul 2019, 15:52Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply10 Jul 2019, 15:52
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
WN
Waynne N's updateReviewer Update
12 Jul 2019, 07:54When will someone be contacting me. I am still waiting
WN
Waynne N's update12 Jul 2019, 07:54
Reviewer Update
When will someone be contacting me. I am still waiting
MTN South Africa's replyOfficial
12 Jul 2019, 14:32Good day
I believe we already spoke on the phone.
Warm RegardsZenetta Portia ViljoenComplaints Management team
I believe we already spoke on the phone.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply12 Jul 2019, 14:32
Official
Good day
I believe we already spoke on the phone.
Warm RegardsZenetta Portia ViljoenComplaints Management team
I believe we already spoke on the phone.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,