RB
Raymond B
1 reviews | Active since Jun 2019
12 Jun 2019, 17:15
False Advertising
In the June promotion the Samsung A20 on contract is R249/month x 24 Today I went for an.upgrade only to discover that the sales lady Rene Baatjies said it's R329,00 The other sales person then said they not going to change it as an.email was sent out Saturday The store I app**** for at was Westgate Mall, Mitchell's Plain 12/06/2019
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MTN South Africa's replyOfficial
13 Jun 2019, 07:49 Good day Raymond
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated your complaint to the Store Manager for investigation. He will contact you asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated your complaint to the Store Manager for investigation. He will contact you asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,
MTN South Africa's reply13 Jun 2019, 07:49
Official
Good day Raymond
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated your complaint to the Store Manager for investigation. He will contact you asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated your complaint to the Store Manager for investigation. He will contact you asap.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards
Roanne Complaints Management Team
Best regards,