False Advertising!

I am not highly annoyed with MTN. My problem with MTN started in August when I went onto the website to see if I could upgrade my cellphone. The problems I experienced were as follows: 1) The website said I could upgrade at the end of July, yet when I went in store, the attendants were saying that I could not upgrade and that the website was wrong. I also tried to upgrade online whilst a special deal was running - that did not work. I almost lost the special deal with the Note 9, but I managed to upgrade after the system was resolved and I was told that I could actually upgrade. This on its own was unacceptable.

2) I would have taken the Note 8 for R499 pm but I decided to go for the Note 9 special pre-order deal. Pre order means that I could preorder the phone and be one of the first people to own the phone. Instead, I only got a call to do the upgrade on the day it came out, and MTN only delivered the device a week and a half later.

3) Seeing that I ordered the phone online, I had to do an online acceptance of the contract. Whilst on the call with the consultant, I made sure I clarified that I would be receiving the 24" screen, the welcome pack (which includes the Dex Cable, the Wireless charger and the Tripod). To my shock, only the device was delivered along with the 24" screen. I was told that I would have to go to an MTN store to redeem the welcome pack. This was not communicated to me when doing the contract. I was told that I would receive all items at once.

4) After dealing with the delivery agent, I went to MTN and then they said that I have to redeem the voucher online! Now being frustrated, I went online to the respective website to redeem the welcome pack and they said that they do not have stock, and they do not have any indication as to when they will be getting stock. So I have to just sit tight and wait! 5) Also, the R500 Voucher that comes with the device says that I am entitled to R500 off when purchasing any Samsung Original accessory. It says ACCESSORY. When I went into a Samsung and MTN store, they said that I can only get a cover. The advert said ACCESSORY not COVER! This is false advertising.

6) To top all this off, I was entitled to 30GB's when I did the upgrade. On the day of the upgrade, the minutes and SMS's came through but NOT the 30GB's. I was told that it would take 7-10 days to come through. I upgraded on 25 August 2018 and yet nothing has come through. So it seems like there is a whole lot of false advertising at MTN not to mention a bunch of *****.

I took the phone but cannot use it because I do not have the data, plus, I cannot use the screen because I do not have the welcome pack. I am leaving the country in two weeks but it looks like I may not get all the items that I am paying for before then. This is absolutely ridiculous and unacceptable. I want someone in charge to call be to discuss how I am going to be compensated for all this inconvenience! This is poor customer service.