FALSE ADVERTISING

The MTN Yello Magazine, that advertises the current monthly specials, advertised on Page 53 of the August issue a special that DOES NOT EXIST.

On Sunday 12th August, i visited Constantia Village MTN to upgrade. After spending approximately 3 hours, I was requested by the consultant to return on Monday, as there was a problem on the system that and she could not proceed.

I returned to the store on Monday the 12th at 17:00, only to be advised that they had not been able to get the upgrade finalised; Would I mind returning the next day, which I did. Again at 17:00.

Well 3 days wasted, and still not being able to resolve the upgrade.

On Wednesday 22nd, I proceeeded to a larger branch, Canal Walk MTN and requested Assistance. I was promptly assisted when i said I was due for an upgrade and know what i want. I proceeded to take the Yello trader available in the store, and proceeded directly to the page with the advertised item.

The assistant reviewed the AD and proceeded with the transaction.

Everything was fine, until, he asked me if I would like a bolt-on for an additional R40 or so Rands, i will get additional data. So i enquired if i took this option what would the monthly subcriptions total.

This was when he quoted me R879, I immediately ressponded by saying, wait, how much is monthly contract without the bolt on, and he said "Eight Hundred and", thats when i said "Stop", look at the AD and make sure you have the right upgrade in front of you...

He browsed down at the magazine, for about 30 seconds, looked up at his PC and immediately said, that the magazine was wrong...

I then said to him, that i am not intersted in what the system says, i want what is advertised...

He continued to tell me that the AD is wrong, that there is nothing I can do!!

The speed at which he reviewed the Ad and then continued to work thorugh my upgrade, was a concern, as though he knew that the AD was wrong, did not advise me when I enquired, but continued to process the upgrade...

i immediately cancelled the process and requested taht they get a manager or customer service from MTN to contact me the next day (during working hours)... Till today, 27th, No one has bothered contacting me from my last visit in Constantia on the 14th August nor since my visit to MTN Canal Walk on the 22nd...

As a customer of MTN for a number of years I am appalled at the service, and the "False Advertsiing" to get epople into your store to purchase / acquire additional services...

I am truly disgusted with MTN....