SS
Simon S
1 reviews | Active since Aug 2018
26 Aug 2018, 18:46
False advertising
I was at Mtn in Mitchells Plain Westgate Mall. I browsed through their catalogue to buy myself a new phone (cash by the way). I then saw the Samsung S9+ in the catalogue which showed you get the Samsung Gear2 for free if you purchase it cash. I then purchase the phone which by the way the store had no stock of and had to contact their Branch in Promenade to find out if they have stock which they did. Which i also had to go collect myself after the sale was done in Westgate Mall. But my issue is that when the sale went through, i asked if i will only collect the phone in Promenade or the Gear2 as well which to my surprise the sales lady told me the Gear2 has got nothing to do with Mtn. It is a Samsung initiative and to get the Gear2 you have to download the Samsung Rewards App and get it from there. My question is then why would you advertise it in an MTN Catalogue? Is it to atract more customers because that was the reason i went for the S9+ to get the Gear2 as free which is advertised in your catalogue MTN. There is no explanation in the catalogue to say that the Gear2 is a Samsung initiative. How dissapointing that i now have to wait 8 weeks to get my free product. Which i dont even know if the thing went through on the Samsung Rewards App.
Im am very unhappy and disapointed
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Replies (3)
MTN South Africa's replyOfficial
27 Aug 2018, 02:16Good day Simon,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the consultant was correct in advising you that the Gear 2 is a Samsung Rewards initiative. MTN does not keep stock of the Gear 2 devices. You need to download the app and you can contact them via the "contact support" option ,. mailing them on *** or ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply27 Aug 2018, 02:16
Official
Good day Simon,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the consultant was correct in advising you that the Gear 2 is a Samsung Rewards initiative. MTN does not keep stock of the Gear 2 devices. You need to download the app and you can contact them via the "contact support" option ,. mailing them on *** or ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
SS
Simon S's updateReviewer Update
27 Aug 2018, 17:18Well, thanks for the reply. However i must say the add in the catalogue is very misleading. Dont advertise something if you not going to give it instore. If this is a Samsung initiative then surely you should have made a note in the catalogue so your customers can understand. You lost many customers who came for the same reason. I unfortunatly found out after the sale went through otherwise i would also have left if i was told before the sale went through. Why did the sales lady first put the sale through and afterwards told me its a Samsung initiative. Seems like you were just after my money. I am still unhappy about this kind of false advertising. Nothing you will say will make me come back as my wife also needs a new phone which i will also buy cash but if this is the service Mtn gives with a reply that does not even change a thing then i will go buy her the Samsung Note9 at Vodacom then.
SS
Simon S's update27 Aug 2018, 17:18
Reviewer Update
Well, thanks for the reply. However i must say the add in the catalogue is very misleading. Dont advertise something if you not going to give it instore. If this is a Samsung initiative then surely you should have made a note in the catalogue so your customers can understand. You lost many customers who came for the same reason. I unfortunatly found out after the sale went through otherwise i would also have left if i was told before the sale went through. Why did the sales lady first put the sale through and afterwards told me its a Samsung initiative. Seems like you were just after my money. I am still unhappy about this kind of false advertising. Nothing you will say will make me come back as my wife also needs a new phone which i will also buy cash but if this is the service Mtn gives with a reply that does not even change a thing then i will go buy her the Samsung Note9 at Vodacom then.
SS
Simon S's updateReviewer Update
27 Aug 2018, 17:21And by the way. The email you gave me ********** bounced back as ADDRESS COULD NOT BE FOUND. Can you provide me with the correct email please.
SS
Simon S's update27 Aug 2018, 17:21
Reviewer Update
And by the way. The email you gave me ********** bounced back as ADDRESS COULD NOT BE FOUND. Can you provide me with the correct email please.