ZA
Zulfa A
1 reviews | Active since May 2017
13 Apr 2018, 21:34
False advertising
I have been a client of MTN for the past 12 years..im always hearing the negatives about this service provider and yet every two years I just end up upgrading my contracts with them...one of my contracts was due for a upgrade on the 12 march and on the 1st of April when the April edition of there Hello trader came out already i was browsing the pages..i decided on one of the MacBook laptop 11inch on promotion..went into the store on the 3rd to query stock as I had read the fine print in the catalogue saying while stock last..according to consultants at cavandish branch Claremont,observatory,waterfront canal walk and even mtn direct there HAD never been stock and are awaiting stock from apple..what frustrated me is...why advertise something if you don't have stock to service your clients or is this just a business way of trying to convince clients to opt for the 13inch model that is is stock ?...i was then referred to contact the apple store as mtn has a representative in store to assist with mtn upgrades when upgrading to Apple i was then advise they have stock of the MacBook but have been awaiting the Wi-Fi devices from MTN...seriously considering changing to another network as I'm tired of broken services given by MTN...MTN must fall..service sucks..is over priced and now they into false advertising to...time to take my business elswehere..RIP MTN
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MTN South Africa's replyOfficial
24 Apr 2018, 19:03Thank you for your post.
We apologize for the inconvenience that you have experienced with our stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply24 Apr 2018, 19:03
Official
Thank you for your post.
We apologize for the inconvenience that you have experienced with our stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,