jC
jerome C
1 reviews | Active since Apr 2018
12 Apr 2018, 15:28
False advertising
received an offer to upgrade via sms from MTN Yello, went into the MTN direct store the next day and was told such a deal doesnt exist, showed them the sms and they informed me there was other customers that came in for the same deal. Called the Sales, retentions, customer care numbers and no help from them. Tried the twitter account and no help either, mtn facebook was just the same. its been a month and still no help. Was eventually told by customer care to log a complaint, but suprise, that number does not work. Porting seems a good option now
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MTN South Africa's replyOfficial
18 Apr 2018, 18:01Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly forward the sms to *** will then take it up with the senior management.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply18 Apr 2018, 18:01
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly forward the sms to *** will then take it up with the senior management.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,