AA
Arthur A
1 reviews | Active since Dec 2016
15 Feb 2018, 09:38
False advertising
I entered a new phone contract with MTN. Not only did they load my normal data and airtime late it has been 6 days and they still haven't loaded the 30gigs as advertised. I have called them now several times and nothing. They say they will do but they just don't.
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MTN South Africa's replyOfficial
18 Feb 2018, 16:22Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we logged an urgent request REQ*** to have 30GB promotional data to be activated on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply18 Feb 2018, 16:22
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we logged an urgent request REQ*** to have 30GB promotional data to be activated on the network.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,