MO
Marlise O
1 reviews | Active since Feb 2018
06 Feb 2018, 11:59
False advertising
I upgraded on black Friday. Still have I not received my products that was advertised with my phone. Only received my phone about 3 weeks later. No communication from their side they just say it has been assigned to a manager. Staff at MTN simply pull up their shoulders. I have phoned and emailed and nothing is happening.
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MTN South Africa's replyOfficial
07 Feb 2018, 08:50Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have engaged with MTN Lydenburg regional management to investigate and resolve your problem accordingly,will contact you to before end of business to provide outcome.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply07 Feb 2018, 08:50
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have engaged with MTN Lydenburg regional management to investigate and resolve your problem accordingly,will contact you to before end of business to provide outcome.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,