FALSE ADVERTISING
I went for my upgrade in December (like I was suppose to) at Mall@Reds in Centurion to the package MTN MADE FOR ME M with the "3 months subscription on us" but still I am paying my second month's subscription. When am I receiving my 3 months FREE subscription ??? Phoned MTN customer care but they cant help me because it does not show on their records. So what must I do now????? Is nobody going to assist me???? I AM NOT GOING BACK TO THE BRANCH - ITS NOT MY FAULT YOUR GUYS DO NOT DO THEIR JOBS PROPERLY !!!! Maybe its best I take back my handset and cancel my whole contract with MTN before I get service. Every time I upgrade, I have a problem with my package not being loaded on your MTN systems and I am really getting at a point of cancelling all my contracts with MTN because your service is up to **** !!!! I need this sorted out ASAP before I make any other payments to MTN !!!!
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MTN South Africa's replyOfficial
25 Jan 2018, 10:12Good day Chanel,
Thank you for your post.
We apologize for the inconveniences that you have experienced due to not getting the payment break that was promised to you.
We have corrected that and 3months worth of subscriptions have been credited on your MTN account. This will update in 24 hours and should reflect on your next invoice.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply25 Jan 2018, 10:12
Official
Good day Chanel,
Thank you for your post.
We apologize for the inconveniences that you have experienced due to not getting the payment break that was promised to you.
We have corrected that and 3months worth of subscriptions have been credited on your MTN account. This will update in 24 hours and should reflect on your next invoice.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
's updateReviewer Update
26 Jan 2018, 08:54When will this be deducted off my account? You guys sent me a statement again yesterday and still it doesn't show.
's update26 Jan 2018, 08:54
Reviewer Update
When will this be deducted off my account? You guys sent me a statement again yesterday and still it doesn't show.
's updateReviewer Update
09 Mar 2018, 14:30I AM VERY UPSET !!!!!
I phone MTN now because it says my account has been suspended because only 1 months subscription was deducted - NOT 3 MONTHS LIKE U STATED ON HERE !!!!!!
What is going on????? My 3 year old is sick and I had to make an emergency call and I couldn't because U SUSPENDED MY ACCOUNT !!!!!
's update09 Mar 2018, 14:30
Reviewer Update
I AM VERY UPSET !!!!!
I phone MTN now because it says my account has been suspended because only 1 months subscription was deducted - NOT 3 MONTHS LIKE U STATED ON HERE !!!!!!
What is going on????? My 3 year old is sick and I had to make an emergency call and I couldn't because U SUSPENDED MY ACCOUNT !!!!!