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trevor P
1 reviews | Active since May 2017
12 Jan 2018, 11:03
false advertising
I recently changed my network from telkom to mtn ,,then on Mon 8th ,i went too 3 different branches in pietermaritzburg want to sign up for the two in one deal in the picture ,,which is in their Jan 2018 booklet (59page) All 3 branches say they have not received any stock at all this month(ZTEblade-ZTEA310) which is false advertising .I then phoned the call centre ********** 667 who confirmed that no stock,,but gave me ********** 000 to phone and i must ask for marketing which i did on the 10th(waited 11 mins) i was told that the regional manager will phone me that day(still waiting for the call) ,Today the 12th at 9.58am i phoned ********** 000 number again and waited 8 mins, then i was told that they off line and will phone back ,,nix
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MTN South Africa's replyOfficial
12 Jan 2018, 20:59Thank you for your Post.
We apologize for the inconvenience that you have experienced with stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply12 Jan 2018, 20:59
Official
Thank you for your Post.
We apologize for the inconvenience that you have experienced with stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
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trevor P's updateReviewer Update
13 Jan 2018, 10:20I need this deal by Wednesday for a 18th birthday present,,,
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trevor P's update13 Jan 2018, 10:20
Reviewer Update
I need this deal by Wednesday for a 18th birthday present,,,