1 reviews | Active since May 2014
False advertising
We took out 2 contracts with MTN over the month of November, on both contracts we did not receive the amount of data as advertised. After logging 4 complaints and receiving 4 "your problem has been solved" SMS's, one of the contracts finally received data but none of the data due for November that was paid for but never received. The other contract has to do date not received the data as advertised on MTN Black Friday deals with no communication from the branch or head office as to why we have not received the data. Worst of all, when you ask to speak to a manager to get the problem escalated they tell you that the manager wont be able to assist you either. **************** I would say.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to mtn cape gate Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to mtn cape gate Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,