False advertising
Im looking to open another contract with Mtn always had good service from Mtn until i wanted a surtan deal which was displayed in theyre brochures (samsung note 8 +dexstation +bluetooth keyboard +24'' monitor) this deal in theyre brochures is going for R859 pm for 24 months, in each store they kept on changing the price telling me that the price is wrong, in one store which is located on Rietfontuin road Boksburg they told me that this deal was discontinued but still its displayed and advertised and according to the adverti*****t it is valid until the 31/12/2017 .. im very unhappy with this kind of service and worse off all false advertising.. so if someone can please return the service that i expect it would be much appreciated ?
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MTN South Africa's replyOfficial
02 Jan 2018, 13:31Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Unfortunately MTN has a clause E&OE on brochures and magazines. This means Errors and omissions excepted and therefore it reduces any legal liability for potentially incorrect or incomplete information supp****.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply02 Jan 2018, 13:31
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Unfortunately MTN has a clause E&OE on brochures and magazines. This means Errors and omissions excepted and therefore it reduces any legal liability for potentially incorrect or incomplete information supp****.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
's updateReviewer Update
02 Jan 2018, 13:45That just showes me that there is no after service from Mtn ... i wont be renewing my mtn account!
's update02 Jan 2018, 13:45
Reviewer Update
That just showes me that there is no after service from Mtn ... i wont be renewing my mtn account!