FS
Farn S
1 reviews | Active since Dec 2017
11 Dec 2017, 09:41
False Advertising
My attempt to upgrade my contract to include the new Samsung Note 8, ****le and Screen on the Sky Package proved fruitless even though it is advertised in their monthly brochure. The lady who assisted me is most competent but even with all her help she cannot get MTN to load this package on the database after ten days of notifying them. The store is Liberty Midlands Mall Pietermaritzburg
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MTN South Africa's replyOfficial
12 Dec 2017, 14:31Dear valued client,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Liberty mall Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply12 Dec 2017, 14:31
Official
Dear valued client,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Liberty mall Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,