TW
Tracy-Lee Williams
1 reviews | Active since Nov 2013
07 Nov 2017, 16:09
False advertising
I currently have two contracts that have that are available for upgrades, so after receiving numerous calls to remind me of this. I also received a e-mail with available packages. Eventually I went into the store at Mutual PArk to select a package. The consultant was very friendly and answered all my questions. After submitting all the docs later I'm informed that unfortunately the ad in the mtn book page 11 share link MW40 40GB @R229 is incorrect and should have Reflected 20GB. I only have one question. How is this my problem? Every time I upgrade there are issues
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MTN South Africa's replyOfficial
08 Nov 2017, 11:39Thank you for your post.
We sincere apologized for any inconvenience incurred.
We apologise for the inconvenience and frustration caused as a result of this.
Kindly note as per the terms and conditions, errors and omissions are excepted, (E&OE).
This is also stated on the yellow trader which advertised the deals.
Please visit the store for assistance regarding this.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply08 Nov 2017, 11:39
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We apologise for the inconvenience and frustration caused as a result of this.
Kindly note as per the terms and conditions, errors and omissions are excepted, (E&OE).
This is also stated on the yellow trader which advertised the deals.
Please visit the store for assistance regarding this.
Kind Regards,
Alice van der Merwe
Best regards,