1 reviews | Active since Sept 2017
False advertising
Discussed a contract with the sales person. Asked her to confirm. Galaxy j7 pro 2017 dual sim. She confirmed. Now I found out it is NOT DUAL SIM. Mtn removes the dual sim functionality. Have emailed and called. No response from the salesperson. Mtn must cancel this contract and take the phone back or supply me with the dual SIM version. COMPLAINT 2: it takes 26 minutes before mtn answers the phone
Dear Paul,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the the inconvenience caused.
Kindly note MTN only ranges single sim devices. Will you be able to supply us with a snip it of the adverti*****t so we can address this matter with our Marketing team and rectify this for you as soon as possible.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Paul,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the the inconvenience caused.
Kindly note MTN only ranges single sim devices. Will you be able to supply us with a snip it of the adverti*****t so we can address this matter with our Marketing team and rectify this for you as soon as possible.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,