EM
Eslian M
1 reviews | Active since Apr 2016
20 Oct 2017, 09:01
False advertising
Hi there
I app**** for the 40Gb @ R299 pm. At first the informed me that they don't have stock, so I informed them I'll wait. I was excited when they called to let me know they can deliver. This is a big fat lie...The first month I let it slide, thinking it is pro rata, then I realised it doesn't top up on the first but only after a month of getting the contract. This is the second month and again it gives you only 15GB day and 10 GB night surfer. You don't need serious maths to calculate that. It is only 25GB instead of 40GB. Why rip people off? When you call they tell you they'll get back to you but then crickets. Why doesn't the ****le router work? Why didnt I get the Showmax 3 month subscription /
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
20 Oct 2017, 13:42Good day Eslian,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
We have checked your account (A***) and it appears that your contract package has been incorrectly captured on the system. Kindly please provide us with a copy of your signed contract/subscriber agreement so we can log a query with our billing team and attach the copy as supporting documentation of what you had signed up for.
The contract copy can ve sent to *** and we will assist further.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply20 Oct 2017, 13:42
Official
Good day Eslian,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
We have checked your account (A***) and it appears that your contract package has been incorrectly captured on the system. Kindly please provide us with a copy of your signed contract/subscriber agreement so we can log a query with our billing team and attach the copy as supporting documentation of what you had signed up for.
The contract copy can ve sent to *** and we will assist further.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Tshepo M
REQ:***
Best regards,
EM
Eslian M's updateReviewer Update
24 Oct 2017, 11:18Hi there,
I've sent the requested document and information to email provided.
I'm still waiting for feedback.
EM
Eslian M's update24 Oct 2017, 11:18
Reviewer Update
Hi there,
I've sent the requested document and information to email provided.
I'm still waiting for feedback.
EM
Eslian M's updateReviewer Update
02 Nov 2017, 09:20Still no feedback...If you don't sort this out I will go and reverse payments
EM
Eslian M's update02 Nov 2017, 09:20
Reviewer Update
Still no feedback...If you don't sort this out I will go and reverse payments