1 reviews | Active since Oct 2017
My MTN contract for the HP255 G5 + f@stlink MF730M was approved on the 11/10/2017 at a MTN branch in Ghandi Squared by Johannes Matekane ********** 868. I was promise a delivery in 3 days as they don't keep stock. Its 8 days later and don't have my package a, I phone almost every day and was told they have order it and should have it by today the 19/10/2017. send emails no response left message no replies. Spoke to the area manager Gaubosi ********** who was not helpful but rather defending his staff and just refer me to his boss Fred Van Niekerk who gave me a different version that there is no stock of the contract I took out and they not sure if they will get stock. he wanted to offer me another package which is more then the one I took out. my point is why advertise an item in your Catalogue knowing that you don't have stock available. FALSE ADVERTISING .
Good day Johannes.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have received feedback that you are willing to change the device you ordered?
Please confirm if this is correct.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
Good day Johannes.
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have received feedback that you are willing to change the device you ordered?
Please confirm if this is correct.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
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