OF
Olimpio F
1 reviews | Active since Oct 2016
16 Oct 2017, 06:41
False advertising
I renewed my contract with MTN in April 2017 where I got the Samsung S8 hedge. Where all the precious models were insured by ADH which offered clients one free screen replacement within 12 months, MTN simply did not inform me that the warranty with ADH did no longer apply from the s8 as Sumsung changed this without telling MTN. They reason is that they did not know about the new change from Samsung, now I have a phone that is 6 months old with no warranty and and will cost me R4500 to replace the screen. I WENT TO the MTN store and they simply told me they could not help me.
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Replies (3)
MTN South Africa's replyOfficial
16 Oct 2017, 15:51Good day Olimpio,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Please be advised that MTN warranty policy is different from the manufacturer's warranty. The MTN warranty policy states that we do not cover physical damage repairs , while the Samsung ADH (accidental damage from handling) warranty did cover this.
Samsung has introduced a service called Samsung Mobile Care (SMC), which covers the Galaxy S8 and S8+ for accidental screen damage repairs. The service is available for R69.99 per month – with the first month free – or for a discounted once-off fee of R1299 for the two-year duration of a cellular contract.
Kindly be advised that MTN can only account for changes to the MTN warranty policy and these have not changed. Should MTN make changes, you will be notified accordingly.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
MTN South Africa's reply16 Oct 2017, 15:51
Official
Good day Olimpio,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Please be advised that MTN warranty policy is different from the manufacturer's warranty. The MTN warranty policy states that we do not cover physical damage repairs , while the Samsung ADH (accidental damage from handling) warranty did cover this.
Samsung has introduced a service called Samsung Mobile Care (SMC), which covers the Galaxy S8 and S8+ for accidental screen damage repairs. The service is available for R69.99 per month – with the first month free – or for a discounted once-off fee of R1299 for the two-year duration of a cellular contract.
Kindly be advised that MTN can only account for changes to the MTN warranty policy and these have not changed. Should MTN make changes, you will be notified accordingly.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
OF
Olimpio F's updateReviewer Update
16 Oct 2017, 16:28I am aware of the Sumsung warranty but that same warranty had lapsed since my phone was not registered with smc on the first 6 months of the purchase of the phone and as a result Sumsung says that mtn should have told me to register the phone with smc. Since this was not done on the first 6 months Sumsung will not help. The MTN agent that assisted me with this contract advised me that she did not know. She was under the impression that ADH was still the insurance covering the S8. So quite frankly this is MTN's fault. If I know what MTN failed to tell me I wouldn't have bought the phone from mtn
OF
Olimpio F's update16 Oct 2017, 16:28
Reviewer Update
I am aware of the Sumsung warranty but that same warranty had lapsed since my phone was not registered with smc on the first 6 months of the purchase of the phone and as a result Sumsung says that mtn should have told me to register the phone with smc. Since this was not done on the first 6 months Sumsung will not help. The MTN agent that assisted me with this contract advised me that she did not know. She was under the impression that ADH was still the insurance covering the S8. So quite frankly this is MTN's fault. If I know what MTN failed to tell me I wouldn't have bought the phone from mtn
OF
Olimpio F's updateReviewer Update
26 Oct 2017, 12:40I am still waiting to hear from MTN on this issue and no one has bothered to call me back
OF
Olimpio F's update26 Oct 2017, 12:40
Reviewer Update
I am still waiting to hear from MTN on this issue and no one has bothered to call me back