SL
Samantha L
1 reviews | Active since Jul 2013
09 Oct 2017, 12:10
False Advertising???
Why are you advertising the Lenovo Ideapad 320 laptop in your October issue of Yello Trader when you do not have the stock available anywhere???
I have been trying to upgrade my contract for the past week. I have visited multiple Mtn Stores to be told that they do not have it in stock and called over 10 times ( ********** ) to be put on hold for over half an hour and for them to ALSO advise me that they do not have it in stock either. HOW IS THIS POSSIBLE??? I would just kindly like to upgrade my contract with the Lenovo laptop anytime this year(hopefully this week).
Someone please assist.
TIA
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MTN South Africa's replyOfficial
19 Oct 2017, 10:19Good day Samantha,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply19 Oct 2017, 10:19
Official
Good day Samantha,
Thank you for your post and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,