ZN
Zonke N

1 reviews | Active since Feb 2015

11 Feb 2015, 14:28

FALSE ADVERTISING

I bought a Note 4 handset, where MTN is advertising that you get a cover valued at R400 for free when you buy it in the month of Feb.Upon inquiring from the consultant I was told the store will only get the covers in March of which I will not be eligible for it in March as i have bought it in February...My question is why advertise something as a February special if you know you'll only have stock of it in March, And what is most frustrating is that no one is willing to help and make me understand this, I am just being sent from Pillar to Post.

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Feb 2015, 12:42
Official
Hello ZonkeN00,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.

Regards,
Yahya

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