MP
Michelle P

1 reviews | Active since Jul 2014

07 Aug 2017, 12:25

False advertising

<p>I requested an extra line from Mtn beginning of July for the Samsung galaxy TAB A with spen, they told me they can order it, but it will take 7 to 14 days. I did not have any problem with that and kept my cool for the whole July while waiting for positive feedback, but all I keep getting is that they can't find it. Now the August catalog came out and the same contract is still being advertised ... It's impossible and I can't believe they can still advertise it, as it is impossible to find that tablet... What's the solution regarding this, they can't keep advertising something they don't have.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply07 Aug 2017, 12:33
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly note that i have escalated your query through to our sales team for urgent assistance. There may be an issue with stock. They will advise you.

Regards,

Ishie.

Best regards,

MP
Michelle P's update07 Aug 2017, 12:38
Reviewer Update

Thank you for the quick response. I'm just hoping that I'm not putting this ladies job on the line, as she really tried her best to help me. I'm just unhappy that it can be advertised again, when stock is impossible to find. I really need this tablet asap. I'm hoping to hear from you soon.